The 5 Steps to Team Performance
When we start working with a new client, we first of all establish what their business priorities are. It could be lead generation, a strategic review, financial management, etc. If we establish that team development is a priority then we use our Team Performance Model to systematically develop and improve the team’s performance.
Here are the 5 Steps in the Model…
It’s important to get the basics right: the business owner needs to be clear on their Vision for the business, the Values/Culture/Behaviours that they want to be known for and have a Plan to work towards, and that they can share with the team. In addition to these areas, it’s important to have employment policies in place so that the “rules” are clear.
This step is all about bringing on new staff: making sure that the owner has an organisational map that shows the team structure, there are clear job descriptions that spell out the requirements and expectations of all of the roles, there is a good recruitment process in place, a good induction process, and finally a good integration process. Having a good process to integration new staff into your business over the first 3 months is important for the longer-term retention of staff.
You need to properly manage your staff, by: having a system of regular meetings (team meetings and 1-on-1 meetings), 6 monthly performance reviews and a good system for rewarding and recognising each person in line with their KPIs and expectations as laid out in their job description.
This step is all about developing your team to become the future leaders of the business. It involves: training (to improve skills), developing your team to become better people and better future leaders, and having a culture of encouragement, which generally leads to people becoming comfortable in trying new things and taking on more responsibility.
This last step is actually where we start with most of our clients. It involves getting feedback from the team through a confidential staff survey and then holding a team workshop to get more insight into the survey feedback, generate new ideas and get the team involved in the future direction of the business. This processes results in a development plan for the business which the team has been involved in, which means that they’ll be more likely to support the plan and the related changes.
By Anil Puri