We began working with Andrew and Vanessa Reeves soon after the start of their business. Andrew was a highly experienced and respected agent in the Penrith area but he had never run or grown a business. Since our engagement the team has grown from a handful of people to now having over 20 people across 2 offices.
Our initial focus was simply to get alignment between Andrew and Vanessa and to agree on common goals and priorities. We spent time understanding their independent thoughts about the business priorities and direction and documenting this into a one page plan that captured the long-term goals and immediate goals. This process formed the foundation for alignment and improved communication between them and their team. We also met individually with each team member to get their honest feedback about the business and we incorporated this feedback into our planning process.
We also spent time documenting the roles and responsibilities for each team member (including Andrew and Vanessa) which gave everyone greater clarity of what they were responsible for and what was expected of them. This extended into personalized time management and weekly plans for the team so that they had the structure and tools needed to work effectively in their roles and together as part of the team.
Andrew began to focus more on developing his team’s skills by meeting with them weekly to ensure that they had the support to progress their projects and absorb the Reeves Properties values and customer-service ethic. Andrew transitioned from being busy working “IN” the business (listing and selling properties) to getting a greater balance and working far more “ON” the business.
The results speak for themselves with the business now regarded as one of the leading local real estate agents with strong listings and a growing property management portfolio.
What they said
“Vanessa and I worked with Anil for around 18 months. Our business has exceeded expectations in this time through Anil's goal setting approach and the business structures he has introduced. I’d highly recommend him and the team at Nine Pillars if you're serious about growing and developing your business."